Frequently Asked Questions for The Castle Prom and Bridal

Return Policy

ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGES.
We special order your dress in the size and color that you choose. We are a retailer and can not return the dress to the manufacturer from which we order your dress. Make sure to measure using the size chart on each items page! Most formal dresses need to be altered to your exact measurements to fit correctly.

Shipping

FREE SHIPPING via UPS Ground for orders over $200 in the continental United States. For upgraded shipping options and pricing, look for the Shipping Estimator on your cart page!

Formal Dresses

Ground shipping can take 7-10 days for delivery. Dresses that say "in stock" usually ship out within 24 hours of placing your order Monday-Friday. If you upgrade shipping, please understand that it still might take an extra day to process!

Wedding & Bridesmaid

Look for the ship dates on your item page. Ship dates are approximate, so be sure to have plenty of time before your wedding to have any alterations done.

Mini Faq

How do I check the status of my order?

Click here to track your order, check the status, send us an email, or print out a receipt!

Sales Tax

South Carolina residents have to pay sales tax from the county in which we are based, Spartanburg County, SC.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover and Paypal. International customers we only accept PayPal.

Are these dresses authentic?

We only sell 100% authentic dresses directly from the manufacturer with all original tags and labels attached.

Do you ship internationally?

We currently only ship inside the United States.

Measurements

The dresses are made to the measurements in the size chart. Be sure to pick the largest of your three measurements. Nearly all of our customers need alterations. Full length dresses are 58"-60" hollow to hem (from base of neck to floor). Any gown that is too long may easily be hemmed (even beaded gowns) by your local seamstress. Straps may also need to be adjusted, especially if you are short waisted. If you have questions about measuring please feel free to contact us!

Online Reviews

So how are we doing today? If you want to check our credibility as a retailer, or if you're going to leave a review/testimonial for our site, please check out these links below. We want your feedback because we want to provide you with the best service possible. Online reviews can also help other customers learn about who we are & about the services we offer. Can't think of what to say? Describe what you bought. Talk about the salesperson who helped you. Describe our location and your experience. Leave a thoughtful reply for future customers. Thanks for recommending us! We appreciate it!

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